EL AL Airlines Dubai Office – Connecting Dubai to Tel Aviv and Beyond
With the growing partnership between the United Arab Emirates and Israel, EL AL Airlines is proud to offer dedicated services through its Dubai office. As Israel's national carrier, EL AL is globally recognized for its unmatched safety, efficiency, and premium service. The Dubai office plays a key role in bridging travel between the UAE and Israel, ensuring travelers have direct access to reliable support, booking options, and personalized service—all close to home.
Whether you're a frequent flyer, a first-time visitor to Israel, or a business traveler exploring new opportunities, the EL AL Dubai office is your trusted gateway.
A New Chapter in Travel
The opening of EL AL Airlines Dubai Office is more than just an expansion—it's a symbol of cultural exchange, diplomatic progress, and open skies. Since the Abraham Accords, travel between Dubai and Tel Aviv has surged, creating new pathways for tourism, trade, and cooperation.
With direct flights between the UAE and Israel now a regular part of the EL AL network, the Dubai office has become an essential touchpoint for passengers across the Emirates.
What the EL AL Dubai Office Offers
The EL AL Airlines Dubai Office is designed to meet all your travel needs under one roof. From booking your ticket to post-travel inquiries, here's what you can expect:
Flight Reservations and Booking
- Expert assistance with flight options to Tel Aviv and other destinations in EL AL's network.
- Information on flight timings, seat availability, and class upgrades.
- Help with online bookings or manual reservations for special itineraries.
Ticket Management and Rebooking
- Modify existing bookings, change travel dates, or upgrade your class of service.
- Cancellations and refund processing, subject to fare rules.
- Travel voucher applications and managing credit for future trips.
Visa, Entry Requirements & Travel Advisories
- Up-to-date information on visa policies for travel between the UAE and Israel.
- Assistance with required travel documents, including passports, permits, and health declarations.
- Guidance on COVID-related protocols or destination-specific requirements.
Baggage Services
- Details about carry-on and checked baggage allowances.
- Assistance with excess baggage fees, special equipment, or lost luggage.
- Information on baggage policies for infants, children, and group travelers.
Matmid Frequent Flyer Program Support
- Sign up for EL AL's loyalty program and enjoy exclusive benefits.
- Account assistance, mileage updates, and reward ticket redemptions.
- Tier upgrades and benefits like priority check-in and lounge access.
Group and Corporate Travel Solutions
- Tailored group bookings for religious tours, business delegations, or student travel.
- Special rates and flexible ticketing policies for companies.
- Corporate account setup and dedicated relationship managers.
Travel Consultation and Customer Support
- Travel planning assistance and information about EL AL's destinations.
- Multilingual service in English, Arabic, and Hebrew.
- Real-time updates on delays, schedule changes, or emergency notifications.
Why Visit the EL AL Dubai Office?
Having a local EL AL office in Dubai makes it easier than ever to manage your travel needs. Here's why passengers across the UAE trust and visit our office:
- Local presence, global support: Enjoy international-quality service without needing to call overseas.
- Face-to-face guidance: Speak directly with trained airline professionals who understand your needs.
- Faster resolution: Get instant help with bookings, refunds, and special travel situations.
- Cultural understanding: Our multilingual team respects and understands the diverse background of UAE residents.
Business Hours and Location
The EL AL Airlines Dubai Office is centrally located, making it convenient for travelers from across the city. The office is accessible by metro, taxi, or car and is close to major business and tourism hubs.
Working Hours
- Sunday to Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 1:00 PM
- Saturday: Closed (support available via email or hotline in urgent cases)
EL AL's Commitment to Safety
EL AL is globally regarded as one of the world's safest airlines. Its operational protocols are followed rigorously, both onboard and in customer service settings. At the Dubai office, passengers can ask questions about safety measures, inflight security, and health protocols with confidence.
- Secure booking environment
- Reliable schedule management
- Support for travelers with medical needs, disabilities, or unaccompanied minors
- Trained staff available to assist with special requests
Supporting the UAE's Growing Israeli Tourism
The UAE has quickly become a top destination for Israeli travelers seeking luxury, adventure, and cultural experiences. Likewise, Israel continues to attract tourists and business professionals from the Emirates. EL AL's Dubai office supports this exchange by:
- Offering culturally sensitive and respectful service
- Helping plan multi-stop trips across the region
- Partnering with local travel agencies and tour operators
- Providing information on visa-free travel, tour packages, and city guides
What Travelers Say
“The EL AL Dubai office helped me change my ticket at the last minute. The process was fast and stress-free. I was back in Tel Aviv without delay.” — Yousef R., Sharjah
“As someone flying for the first time to Israel, I appreciated the clear instructions and travel tips from the staff. They were polite, knowledgeable, and professional.” — Lina M., Abu Dhabi
Travel Smart with EL AL
When flying with EL AL from Dubai, you're choosing more than just a flight—you're selecting a full-service experience backed by decades of excellence in aviation. From booking to boarding, and even after landing, the EL AL Dubai office stands by you with trusted support.
- Choose from flexible fares and convenient flight times
- Enjoy high levels of cabin comfort and inflight service
- Access Tel Aviv and connect to global destinations including New York, Paris, London, and Bangkok
- Take advantage of exclusive offers, seasonal promotions, and loyalty perks
Final Thoughts
The EL AL Airlines Office in Dubai is more than just a travel center—it's a vital link between two dynamic nations. It reflects the spirit of modern travel: open, efficient, and personal. Whether you're planning a quick trip or a complex itinerary, our team is here to help you make the most of your journey.
Visit us today and experience how EL AL combines world-class service with regional insight—right here in the UAE.
Frequently Asked Questions.
- Where is El Al Airlines located?
El Al Airlines is the national airline of Israel, headquartered in Tel Aviv. Its main hub is Ben Gurion Airport, located near the city of Lod, about 15 kilometers southeast of Tel Aviv. Founded in 1948, El Al operates international flights to destinations across Europe, North America, Asia, and parts of Africa. The airline is known for its high security standards and serves as a symbol of national pride for Israel. El Al offers passenger, cargo, and charter services and is one of the most recognized airlines in the region. It remains a key player in Israel's aviation industry.
- Does EL AL go to Dubai?
Yes — EL AL does fly to Dubai. In December 2020, EL AL launched scheduled nonstop flights between Tel Aviv's Ben Gurion Airport (TLV) and Dubai International (DXB), operating around 14 flights per week using Boeing 737‑900 and 787 aircraft en.wikipedia.org+15gulfnews.com+15aviationweek.com+15. According to official route data, Dubai is regularly listed among EL AL's current destinations . As a result, travellers can book direct TLV–DXB flights with EL AL on a consistent weekly schedule.
- Which terminal is El Al Airlines in Dubai?
El Al Airlines operates from Terminal 1 in Dubai International Airport (DXB). This terminal services most international carriers other than Emirates and Qantas, and it's where you'll find El Al's check‑in counters, baggage services, security, lounges, and customer assistance available around the clockblacklane.com+13allairportterminals.com+13terminalfind.com+13.
Arriving and departing passengers should follow signage for Terminal 1. If you need to transfer between terminals, a free shuttle bus runs 24/7, and there's also a Dubai Metro station conveniently located at Terminal 1dubaiairportguide.com.
