Ethiopian Airlines, Africa's leading carrier, operates a full-service office in Shanghai, helping travelers connect from China to Africa and destinations across the globe. As international travel grows between these two fast-developing regions, the Shanghai Office plays a crucial role in offering passengers local support, global connectivity, and a trusted point of contact for all their travel needs.

Whether you're flying for business, tourism, education, or family visits, the Ethiopian Airlines Shanghai Office is here to provide expert service, timely information, and smooth coordination every step of the way.

Why Shanghai?

Shanghai is a major global financial and transportation hub, and an essential gateway for travel between Asia and Africa. Ethiopian Airlines recognized its importance early and has long maintained a presence in the city to better serve passengers throughout Eastern China and beyond.

From Shanghai Pudong International Airport, Ethiopian Airlines operates direct flights to Addis Ababa, the capital of Ethiopia and the airline's central hub. This route connects Chinese travelers with over 130 destinations across Africa, the Middle East, Europe, North America, and Asia.

Services Offered at the Shanghai Office

The Ethiopian Airlines Shanghai Office is a one-stop destination for travel support. Here's what passengers can expect:

1. Flight Bookings & Ticketing

Whether you're booking in advance or need last-minute arrangements, the office provides full assistance with international and connecting flights, multi-city travel, and special fare requests.

2. Ticket Modifications & Refunds

Need to change your travel date or destination? The Shanghai team handles all aspects of ticket rebooking, cancellations, and refund processing quickly and efficiently.

3. Travel and Visa Information

Passengers can get up-to-date advice on baggage rules, airport transfers, COVID-19 protocols, and visa requirements for African destinations or onward travel.

4. Group & Business Travel

The office helps with organizing travel for delegations, tour groups, companies, and students—offering group fares, travel coordination, and flexible itineraries tailored to large parties.

5. Loyalty Program Support (ShebaMiles)

Frequent flyers can register for Ethiopian's ShebaMiles program and receive assistance with account management, mileage redemption, and upgrades directly through the Shanghai Office.

6. Multilingual Customer Service

The team speaks Mandarin and English, ensuring clear communication and personalized service for local and international customers alike.

What Makes Ethiopian Airlines a Preferred Choice?

As one of the most successful and forward-thinking airlines in Africa, Ethiopian Airlines has earned the trust of millions of global travelers. Here's why it stands out:

● Global Reach with African Focus

From its hub in Addis Ababa, Ethiopian connects to more than 60 African cities and dozens of international destinations. Whether you're heading to Nairobi, Lagos, Cape Town, or Accra—or traveling onward to Europe or North America—the airline makes it easy.

● Modern, Comfortable Fleet

Ethiopian Airlines operates one of the youngest fleets in the world, including state-of-the-art Boeing 787 Dreamliners and Airbus A350 aircraft. Passengers enjoy enhanced comfort, entertainment, and environmentally friendly flights.

● Award-Winning Service

The airline has received numerous accolades, including Best Airline in Africa by Skytrax and TripAdvisor. Its cabin service, punctuality, and safety record consistently receive high ratings.

● Competitive Fares

With efficient operations and a commitment to value, Ethiopian Airlines often offers lower fares on long-haul routes—without compromising on quality.

● Reliable Transit through Addis Ababa

Addis Ababa Bole International Airport is a growing hub with smooth connections, modern facilities, and short layover times—perfect for travelers heading from Asia to Africa and beyond.

Supporting China–Africa Connections

Ethiopian Airlines has been flying to China since 1973, making it one of the longest-operating African carriers in the region. It currently serves multiple Chinese cities including Shanghai, Beijing, Guangzhou, and Chengdu, strengthening the ties between the two continents.

The airline plays a major role in:

  • Facilitating business travel between Chinese and African companies
  • Supporting African students studying in China and vice versa
  • Transporting medical supplies, goods, and cargo between regions
  • Promoting tourism and cultural exchange

The Shanghai Office ensures all of this is possible with on-the-ground support for travelers and partners alike.

Services for Travel Agents & Corporate Clients

Ethiopian Airlines works closely with local travel agents, tour operators, and corporate clients in China. The Shanghai Office provides:

  • Access to corporate travel programs
  • Group and bulk fare deals
  • Training and marketing support for travel professionals
  • Direct contact for sales and coordination

Businesses can benefit from consistent support, flexible booking options, and account management tailored to their travel needs.

Commitment to Sustainability and Training

Ethiopian Airlines is also a leader in sustainable aviation. It invests heavily in eco-friendly aircraft, fuel efficiency, and staff development. The Ethiopian Aviation Academy—Africa's largest—trains pilots, engineers, and crew, creating opportunities and promoting safety standards across the continent.

As a socially responsible airline, Ethiopian also supports community development projects, healthcare programs, and regional disaster response—making it a carrier with both global ambition and a human touch.

Easy Contact and Access

The Ethiopian Airlines Office in Shanghai is centrally located and easy to access via metro, car, or taxi. Office hours usually follow standard business times on weekdays, with staff ready to help walk-in customers or respond to phone and email inquiries.

For convenience, travelers can also follow Ethiopian Airlines on:

  • WeChat – for updates, promotions, and check-in options
  • Official website – for real-time flight info and online booking
  • Local hotlines – for immediate support in Mandarin or English

It's always a good idea to contact the office in advance, especially during holidays or peak travel seasons.

Final Thoughts

Whether you're flying from Shanghai to Africa, planning a cross-continental business trip, or simply looking for a smooth and affordable travel experience, the Ethiopian Airlines Shanghai Office is here to support you.

Combining global reach, modern aircraft, exceptional service, and a deep understanding of China–Africa travel, Ethiopian Airlines continues to grow as the bridge between two dynamic regions. The Shanghai Office is your trusted partner on the ground—making global travel more accessible, comfortable, and efficient.